The Importance of Patient-Centered Care

Patient-centered care places the individual at the center of the health care experience, recognizing their unique needs, preferences and values. However, health care can often feel rushed and impersonal.

Since not everyone knows what patient-centered care is, we’re here to educate you on the basics, why it’s so vital to positive health outcomes for patients and how it can transform your understanding of health care as you launch your career.

What Is Patient-Centered Care?

Patient-centered care is a holistic approach to health care that considers the physical aspects of a patient's condition along with their emotional, mental, spiritual and social well-being. It's more than just treating an illness — it's about treating a whole person. In essence, patient-centered care means:

• Active listening: Truly hearing and understanding a patient's concerns, fears and hopes
• Building trust: Creating a strong, collaborative relationship between patients and health care providers based on mutual respect and open communication.
• Seeing the individual: Recognizing that each patient is unique, with their own story, beliefs and goals
• Shared decision-making: Empowering patients to actively participate in their care by giving them the information they need to make informed choices

AdventHealth University (AHU) is at the forefront of the patient-centered care movement, preparing future health care professionals to champion patient-centered care and transform how we think about medicine.

Is Patient-Centered Care Evidence-Based?

Patient-centered care is supported by a growing body of research demonstrating its positive impact on patient outcomes, satisfaction and health care costs. Numerous studies have shown that patients actively involved in their care are more likely to adhere to treatment plans, experience fewer complications and report better overall health. Studies have shown that the patient-centered approach can provide the following benefits:

Enhanced Provider Satisfaction

Often, health care professionals who practice patient-centered care experience greater job satisfaction and less burnout. Research in Frontiers in Medicine indicates that patient-centered communication techniques can improve provider satisfaction in patient interactions.

Improved Health Outcomes

Patients who feel heard and understood are likelier to adhere to treatment plans and experience better health outcomes. A study published by the National Cancer Institute highlights the importance of patient-centered communication in cancer care, emphasizing that effective communication can improve patient satisfaction, treatment adherence and health outcomes.

Increased Patient Satisfaction

Patients who actively participate in their care report higher satisfaction with their health care experience. A study published in the Journal of Nursing Care Quality found that patients receiving patient-centered care reported significantly higher satisfaction levels, feeling more involved and informed.

Reduced Health Care Costs

An article in the Journal of the American Board of Family Medicine suggests that patient-centered care can lead to more efficient resource use and reduce health care costs by decreasing unnecessary tests and procedures and improving patient adherence to treatment plans, which can prevent complications and hospitalizations.

AHU recognizes the important role of education in increasing patient-centered care. Our programs are designed to empower students to become leaders in this transformative approach to health care so that they can better provide whole-person care to every patient.

Patient-Centered Care Examples

Let’s look at a few examples of patient-centered care to see how it can make a difference.

Scenario 1: Managing Chronic Pain

Traditional: A patient visits their doctor complaining of persistent back pain affecting their daily life. The doctor quickly prescribes pain medication and schedules a follow-up appointment in a few months, leaving the patient feeling unheard and unsure of how to manage their pain.

Patient-Centered: In another instance, the doctor takes the time to listen to the patient's concerns, asking about the impact of the pain on their daily life. They discuss various treatment options to involve the patient in the decision-making process. The doctor also provides resources for managing pain and coping with its emotional impact, empowering the patient to take an active role in their recovery.

Scenario 2: A New Diagnosis

Traditional: A patient receives a diagnosis of a serious illness. The doctor explains the diagnosis and treatment options using complex medical terminology. The patient, overwhelmed and confused, leaves the appointment with a stack of pamphlets but little understanding of their condition or what to expect.

Patient-Centered: In contrast, the doctor explains the diagnosis in clear, understandable language, taking the time to answer the patient's questions and address their fears. They offer emotional support and connect the patient with support groups and counseling services. The doctor also ensures the patient clearly understands the treatment plan and what to expect, empowering them to navigate their health journey confidently.

Scenario 3: End-of-Life Care

Traditional: A patient with a terminal illness is hospitalized. The medical team, focused on prolonging life, employs treatments that cause the patient significant discomfort and diminish their quality of life. The patient's wishes regarding end-of-life care are not fully explored or honored.

Patient-Centered: In a different scenario, the medical team has open and honest conversations with the patient and their family about their goals and preferences for end-of-life care. They prioritize comfort and quality of life, providing palliative care to manage symptoms and ensure the patient's final days are spent with dignity and surrounded by loved ones. Recognizing the importance of spiritual well-being during this difficult time, the team also consults with a hospital chaplain who supports and guides the patient and their family.

These examples highlight the importance of patient-centered care contrasted by the colder, more clinical tone traditionally used as a default, and demonstrate how it can positively impact patient experiences and outcomes. At AHU, we instill these principles in our students, equipping them with the skills and knowledge to provide compassionate, effective care.

The Role of Education in Patient-Centered Care

Future health care professionals are the keys to advancing patient-centered care. A strong foundation in this approach is essential for providing compassionate, effective care. At AHU, we’re committed to equipping students with the knowledge and skills needed to deliver patient-centered care. Our programs emphasize:

• Communication and interpersonal skills: Developing effective communication strategies, including active listening, empathy and cultural sensitivity
• Critical thinking and problem-solving: Learning to assess patient needs holistically and develop individualized care plans
• Ethical and professional values: Instilling a deep commitment to patient-centered principles and ethical practice

AHU also offers an online M.S. in Spiritual Care program to train compassionate individuals in providing this essential aspect of patient-centered care.

Embracing a Patient-Centered Future

At AdventHealth University, we believe patient-centered care is the foundation of high-quality whole-person health care.

If you’re ready to begin a health care career that prioritizes the patient, learn more about AdventHealth University's programs and how we can help you become a compassionate, skilled health care professional. Apply today to take the first step toward a rewarding career in medicine.